DialBridge.ai Service Agreement
1. Agreement
Agreement details will appear here once you fill in the details above.
2. Services
3. Payment
4. Overage
5. Term & Cancellation
Month-to-month. Cancel with 30 days written notice to info@dialbridge.ai. If Client cancels before configuration work begins, all fees including the onboarding fee will be refunded. No refunds for partial months.
6. Pricing Changes
Provider may modify pricing with 30 days written notice. Continued use after the notice period constitutes acceptance.
7. Call Recording & AI Disclosure
Calls handled by the Service may be recorded and transcribed. Client is responsible for ensuring compliance with applicable call recording and consent laws in its jurisdiction, including any required disclosure to callers that they are interacting with an AI system.
8. AI Accuracy
The Service uses artificial intelligence and may occasionally mishear, misroute, or inaccurately record information. Provider does not guarantee the accuracy or completeness of any call handling, message, or booking. Client is responsible for reviewing messages and confirming appointments.
9. Data
Client owns its call recordings, transcripts, and caller information. Call data is retained for approximately 30 days (or as configured) and deleted thereafter. Upon cancellation, Client may request an export of available data within 30 days, after which it will be deleted. Provider may use aggregated, de-identified data to improve the Service.
10. Acceptable Use
Client will not use the Service for unlawful purposes and is responsible for the accuracy of all business information, scripts, and instructions provided to configure the Service. Client will indemnify Provider against claims arising from Client-provided content.
11. Confidentiality
Both parties agree to keep proprietary information shared during this Agreement confidential.
12. Liability
Provider's liability is limited to fees paid in the prior 30 days. Provider is not liable for indirect damages, missed calls, or service interruptions caused by third-party carriers or platforms.
13. Governing Law
Laws of the State of New Jersey. This Agreement supersedes all prior agreements.
Please scroll down to read the complete terms before signing.